Terms of Use

About Habit Hatch

Habit Hatch is a habit-tracking and companion app provided by Tenura (PTY) Ltd ("Tenura", "we" or "us"). These Terms cover the app and supporting website, alongside the applicable store terms and software licence.

Record genuine habit completions to build progress and grow companions. Taking a break does not damage their health or create a need for paid revival. Additional companions have their own identities and progression; they are not simply skins. Habit Hatch does not guarantee particular habit, productivity or health results.

Using the app

Habit Hatch is intended for teenagers and adults aged 13 and over. Do not use the app if you are under 13 or below any higher minimum age required by applicable law. If you cannot legally enter an agreement or authorize a purchase independently, involve a parent or legal guardian as required by applicable law and store rules. This does not replace safeguards or authorization required for a young person's personal information; see the Privacy Policy.

Use a compatible device and protect access to it and your store account. Ordinary habit tracking does not require a Habit Hatch cloud account. Only make purchases you are authorized to make.

Habit Hatch is not medical advice, diagnosis, treatment or an emergency service. Choose activities appropriate to your circumstances and seek qualified advice when needed. Do not rely on reminders for medication, emergencies or other safety-critical tasks.

Software licence and your content

For Android, Tenura grants you a personal, non-exclusive, non-transferable licence to install and use the app on compatible devices you own or control, subject to these Terms. For iOS, Apple's Standard Licensed Application End User License Agreement applies unless a different software licence is provided through the App Store. These Terms do not reduce your rights under the applicable store licence.

Tenura and its licensors retain rights in the software, artwork, branding and other app and website materials. Third-party and open-source components remain subject to their own licences and notices. Nothing here restricts rights granted by an applicable open-source licence or mandatory law.

You retain your rights in habit text and other content you enter. Using the app does not transfer ownership to Tenura or give us a marketing licence over that content. If you voluntarily send material to support, we may use it only to handle your request and related lawful service administration, as explained in the Privacy Policy.

Do not infringe others' rights, unlawfully redistribute the app or artwork, bypass legitimate paid-access checks, or interfere with service security or operation. Restrictions on copying, modification or reverse engineering do not apply where mandatory law or component licences permit those activities. Good-faith security and privacy reports are welcome.

Local progress, reminders and reset

Habits, companion progress and preferences are stored on your device. Habit Hatch does not provide app-operated cloud backup, account synchronization or an export/import feature. Device loss, removal of the app, resets or storage problems can cause loss of progress. Operating-system backups are separate; do not assume they will recover it. We cannot promise to recover a local database we do not hold.

Purchase restoration checks eligible paid access through the original store account. It does not restore habits or companions, synchronize devices, or transfer purchases between Apple and Google. Restoration may require a network connection and store verification.

Reminders depend on permissions, device settings and operating-system behavior. Their text can display habit or companion names, including on a lock screen.

The “Reset all data” control resets progress, not every local or outside record. Preferences and other records may remain. Resetting does not erase support or provider records, cancel subscriptions or replace a privacy request.

Purchases and subscriptions

Before buying, review the benefits, localized price, currency and billing period shown in the app and store confirmation. Purchase only if those details agree. Habit Hatch offers no free trials: payment is charged at purchase, not after a trial period. Do not rely on unfinished features or future availability unless expressly included in your purchase terms.

Monthly and yearly subscriptions renew automatically unless cancelled through the store that bills you, under its applicable rules. Manage cancellation in the Apple or Google account used to buy. Deleting the app, resetting progress, withdrawing analytics consent or emailing support does not itself cancel store billing. Your store subscription screen shows renewal and access dates.

Where offered, a one-time purchase is non-renewing and provides the entitlement described in its purchase terms. It is not a monthly or yearly subscription. Review the stated scope and duration before paying; a one-time payment does not by itself define which future products or features are included.

Use Restore purchases for eligible purchases from the same store account. Expiry, refunds or reversals may affect the corresponding paid access under applicable purchase rules and law; they do not give us an unrestricted right to remove unrelated purchased rights.

Refunds and statutory rights

Apple and Google provide purchase-refund processes. Contact support if you need help investigating missing access, restoration or another purchase problem. Eligibility depends on the transaction, store rules and applicable law; neither automatic approval nor blanket refusal is promised.

Store processes do not remove Tenura's responsibilities. Nothing in these Terms excludes non-waivable rights to cancellation, refunds, repair, replacement, quality, privacy or other consumer protections.

Reliability, changes and responsibility

Software can have faults, and some features depend on device, network or store services. We cannot promise uninterrupted operation or compatibility with every future device or operating-system version. These practical limits do not remove legal duties or remedies.

Features may evolve. We will give reasonable notice of material changes affecting paid access and respect the rights attached to purchases. Changes will not retroactively strip accrued rights. Where a change or discontinuation prevents us from providing paid benefits, we will address the affected purchase fairly, including any remedy required by law.

Nothing in these Terms excludes responsibility for fraud, gross negligence or other liability that cannot lawfully be excluded.

Stopping use and resolving concerns

You may stop using Habit Hatch. Separately cancel any renewing subscription to prevent future charges. See the Privacy Policy for privacy requests; uninstalling does not delete every outside record.

Contact support if something goes wrong. Doing so is not a precondition to exercising statutory rights. These Terms do not require you to surrender lawful access to courts, tribunals or regulators available to you, or mandatory protections in your place of residence.

We will make updated Terms available and give appropriate notice of material changes. Updates do not override mandatory law or retrospectively take away rights attached to an existing purchase.

Contact us

Contact support@habit-hatch.com for help, purchase concerns or questions about these Terms.

Contact address: 12 oldfield Rd Seapoint Cape Town Western Cape 8005