Support

Support and privacy contact

Email support@habit-hatch.com for app help or privacy questions. No response time is guaranteed.

Contact address: 12 oldfield Rd Seapoint Cape Town Western Cape 8005

See the Privacy Policy for email handling and privacy-request boundaries.

A safe issue report

• Describe what you were trying to do, what happened instead, and the steps to reproduce it.
• Include device model, operating-system version and app version if known.
• Share a screenshot only after removing private information.
• For missing paid access, identify the billing store and product; send only the minimum purchase reference needed.

Do not send passwords, payment-card details, authentication codes, private habit text, health details, or other sensitive information. Purchase questions may require a store receipt reference through an approved channel, but should never require full card information.

Purchases, cancellation and refunds

Restore purchases checks eligible paid access using the same store account as the original purchase. It does not restore habit records or companion progress, and cross-store transfer is not promised. Habit Hatch does not provide app-operated cloud backup, sync or an export/import service.

Cancel a renewing subscription through the Apple or Google account that made the purchase. Uninstalling the app or resetting progress does not cancel billing. Check the store's subscription screen for renewal and access dates.

Refund eligibility depends on the purchase, store, timing, territory and applicable law. Use Apple's refund process or Google Play's refund guidance; developer support can also help investigate purchase issues. No blanket denial or automatic refund is promised, and statutory consumer rights remain in force.

Store guidance: Apple cancellation and Google Play cancellation. See the Terms of Use for purchase boundaries.

Local progress and privacy requests

Do not rely on reinstalling or restoring purchases to recover local records. Operating-system backups depend on your device and settings. “Reset all data” resets progress, not every local or outside record. Preferences and other records may remain; reset does not erase store/provider records or support correspondence.

Habit Hatch is intended for teenagers and adults aged 13 and over, subject to higher local minimum ages and required parental authorization. Parents and guardians can contact support about a young person's information or request its deletion. A store rating or purchase approval does not replace required data safeguards.